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Coronavirus: Temporary arrangements and resources for professionals, volunteers and parents/carers  

Information for the public and professionals on the coronavirus is being updated on a daily basis:

GOV.UK - Coronavirus COVID-19 information for the public (external website)

Arrangements for Early Help and Safeguarding Support During the COVID-19 Pandemic

During the ongoing situation with coronavirus (COVID-19), help and advice continue to be available to ensure the safety and well-being of children and families.

General Public Concerns About a Vulnerable Child or Young Person

If you are worried about a child or young person who is at risk of harm, abuse or neglect or who has significant vulnerabilities please contact the East Riding Children's Safeguarding Hub. 

During office hours (Monday to Thursday 8.30am and 5pm, Friday 8.30 am - 4.30pm) by telephone on:

Tel: (01482) 395500  

Tel: (01482) 393939 Out of hours 

Professionals and Volunteers - Early Help and Safeguarding Concerns

Effective Support Guidance for Children, Young People and Families Living in the East Riding - Thresholds and Pathways

Form the 1 September the Effective Support for Children, Young People and Families comes into effect. Please follow this guidance which contain information on pathways of support and thresholds of need.

Effective Support for Children (Pdf 16.17Mb)

Request for Service Form (WORD 46.06Kb)

Child Protection Conferences, Children Looked After and Fostering Reviews 

In light of recent Government advice in relation to reducing the spread of coronavirus, face-to-face meetings will not be held until further notice. These include Child Protection Conferences, Children Looked After Reviews, the annual review of all East Riding foster carers and LADO strategy discussions. 

In relation to child protection conferences, where possible and appropriate, conference calling may be arranged or, alternatively, the chair of the meeting will contact those invited to the meeting individually to discuss their report to the meeting and to ask for views with regard to the plan for the child. The chair of the meeting or Social Worker will then contact individuals in due course to let them know the outcome of the meeting.

All those participating in Child Protection Conferences by telephone should be aware that the information which will be discussed will be highly confidential and, for some families, very sensitive and private. So please ensure that the only people in the room with you, if any, are those who are entitled to be party to this information. These discussions often also deal with adult themes and so children or young people should not be present unless previously agreed with the chair. 

Given this temporary change to the arrangements for Child Protection Conferences, it is even more important that the CISROs receive reports for the meeting well in advance so that there is sufficient time to share the main points with families before the meeting takes place. 

If you have any queries, please contact the child protection inbox by email:

Email:  child.protection@eastriding.gov.uk

In relation to Child Looked After reviews, young people will be invited to participate or contribute to the meeting if they agree to this and their personal circumstances allow. Other family members and professionals will be contacted as appropriate and relevant to gather information for the review report and recommendations. 

If you have any queries, please contact the Child Looked After inbox by email: 

Email: cla.reviews@eastriding.gov.uk

The annual review of foster carers' suitability will take place following discussions with the Fostering Social Worker and carers on how best to proceed. 

If you have any queries, please contact the fostering reviews inbox by email:

Email: fostering.reviews@eastriding.gov.uk

LADO arrangements

The LADO in-box will continue to be monitored Monday to Friday 8.30am to 5pm. Initial contact should be by email to:

Email:  LADO@eastriding.gov.uk

Contact by the LADO will be by telephone, loop-up/Microsoft Teams or email where appropriate/relevant, this will include strategy discussions.

National Resources and Links

The following may help parents and professionals:

Early Help, Guidance, and Support

NSPCC helpline Tel: 0808 800 5000 

If you're worried about a child, even if you're unsure, contact NSPCC professional counsellors for help, advice, and support.

Childline Tel: 0800 1111 

Offers free, confidential advice and support for any child 18 years or under, whatever the worry.

MIND (external website)

Mental Health Support with specific advice on ‘Coronavirus and your wellbeing’ 

YoungMind (external website)

offers support to children and young people and their parents/carers with their mental health and wellbeing. Specific advice on managing self-isolation and anxiety about coronavirus.

Coronavirus multilingual hygiene and prevention posters (external website)

Boloh: Barnardos BAME COVID-19 helpline

Is a Black and Asian family Covid-19 Helpline for children, young people and parents/carers affected by COVID-19.  Professionals can also use the helpline to discuss how to support a child or young person you are working with. Please go to:


Family Relationships

Coping with family life in lock-down (pdf 198.73KB)

Local Support for Domestic Abuse

Phone DVAP (01482) 396330

Please note: this is not a 24-hour service. 

If you are, or someone you know is, in immediate danger call 999

Silent Solution: If you ring 999 on your mobile but are too scared to speak or make a noise press 55 to confirm there is a genuine emergency. 

For more information about Silent Solution:

Police Conduct - Silent solution guide (pdf)

East Riding Domestic Abuse Service (DVAP) Online Chat and Support

Available 10am-2pm Monday to Friday

Go to:


COVID-19 advice and tips for healthy relationships can be found at:

relate.org.uk/COVID-19 our advice and tips healthy relationship (external website)

SafeLives have developed specific resources for domestic abuse and COVID-19 for both professionals and families around DA:

safelives.org.uk - Domestic abuse and COVID-19 (external website)

National Domestic Violence Helpline

Tel: 0808 2000 247

National DA helpline (external website)

Coronavirus (COVID-19): Support for Victims of domestic abuse (external website)

ERSCP Briefing Note on Domestic Abuse (word 37kb)

ERYC Domestic Abuse Information Poster (Pdf 182.81Kb)

Talking with children and families about the coronavirus and its impact:


Video explaining the coronavirus - suitable for small children or some with learning difficulties (external website)

Coping Calendar: Key Calm. Stay Wise. Be Kind (image 1.8mb)

Anna Freud Self-Care Infographic (3.6mb)

Coronavirus Social Story (pdf 1.5mb)

BPS Talking to children about Coronavirus (pdf 110kb)

Coronavirus Workbook for Children (pdf 1.5mb) 

COVID-19 How can I support my child with their anxiety (pdf 23.6kb)

Mencap.org.uk - Information about Coronavirus - for those with learning difficulties (external website)


BBC: How to protect your mental Health (external website)

Childmind: Talking to Children (external website)

CBBC: Video and Questions (external website)

Ineqe: Video explaining the coronavirus - suitable for small children or some with learning difficulties (external website)

Early Years Storybox 'Don't worry little bear' (external website)

Young Minds: Feeling Anxious about Coronavirus (external website)

Anxiety and World News from Hey Sigmund (external website)

Anxiety and Wold News - talking about trauma with kids (external website)

Anxiety and Wold News (external website)

This is a great website for parents/carers containing the latest psychological news and research.

Supporting Students Experiencing Childhood Trauma: Tips for Parents and Educators from the National Association of School Psychologists (external website)

American Psychological Association: Information on Pandemics (a wide range of resources) (external website)

ELSA: Coronavirus Story for Children (external website)

Smile Mind (external website) 

is a great mindfulness app/website for the whole family (Age 7+). Many children use Smiling Mind in class as a way to help calm and focus their brains and bodies.

Cosmic Kids (external website) 

combines Yoga and mindfulness for kids ages 3+. This is a great resource and many children have experience of using it in UK classrooms

Scottish Down's Syndrome Association (external website)

National Autistic Society (external website)

Books - wellbeing and building resilience

Something Bad Happened: A Kid's Guide to Coping with events in the News (external website)

How to process different world events by Dawn Huebner (Ages 6-12).

What To Do When You're Scared & Worried: A Guide for Kids (external website) 

A help guide to processing dears and worries by James J Crist (Ages 9-13).

Have You Filled a Bucket Today? A Guide to Daily Happiness for Kids (external website) 

by Carol McCloud - Encourages positive behavior and expressing kindness and appreciation.

How are Peeling: Foods With Moods (external website) 

Saxton Freymann and Joost Elffers explore how emotions look through pictures of food. Despite the title, it is a good way to talk about emotions with young kids.

The Way I feel (external website) 

by Janan Cain explores feelings, a good way to talk about emotions with young children.


Useful websites and organisations

Winston's Wish (external website) 

Winston's Wish is a useful website with activities about feelings and relationships if working with a bereaved child.

Scottish Down's Syndrome Association (external website)

National Autistic Society (external website)

Childhood Bereavement Network (external website)

Books on Bereavement


  • 'The Day the Sea Went Out and Never Came Back' by Margot Sunderland.
    A story for children who have lost someone they love (ages 4-12)
  • 'Always and Forever' by Durrant and Gliori
    (ages 3-5)
  • 'The Badger’s Parting Gift' by Susan Varley
  • 'Grandad's Island' by Benji Davies.
    A beautiful book that shows how those who are dear to us remain near to us – however far away they may seem.


  • 'About Death for Teenagers: How to cope with losing someone you love' by Earl Grollman
  • 'Dying, Death, and Grief: Working with adult bereavement' by Brenda Mallon. 

Resources for specific circumstances


Home School Resources (word 33kb) 

Talking to a child worried about coronavirus 

The NSPCC has created a new web page with information and advice for parents or carers who are worried a child or young person may be struggling with their mental health or has anxiety about coronavirus.  

The web page includes information on:  

  • talking about feelings and worries
  • keeping in touch and balancing screen time
  • ways to create structure and routine
  • helping to give children a sense of control. 

Talking to a child worried about coronavirus (COVID-19) (external website) 

How to have difficult conversations with children (external website) 

Child arrangements and shared care 

The Cabinet Office's UK guidance on staying at home and away from others during the coronavirus pandemic includes an exception to the mandatory stay at home requirement and states "where parents do not live in the same household, children under 18 can be moved between their parents' homes". 

The President of the Family Division has also issued guidance for parents whose children are the subject of Child Arrangements Orders made by the Family Court. 

GOV.UK - Full guidance on staying at home and away from others (external website) 

Coronavirus crisis: guidance on compliance with Family Court Child Arrangement Orders 

Supporting children and young people with their worries and anxiety 

Emerging Minds, in collaboration with the University of Reading and the University of Oxford, had published evidence-based advice for parents and carers supporting children and young people with worries about coronavirus. 

Emerging Minds has also shared a podcast from a recent webinar on supporting children and young people with their worries and anxiety. 

Supporting children and young people with worries and COVID-19 (PDF) 

Recommended resources 


How can we best support children and young people with their worries and anxiety? (external website) 

Coronavirus: Information for families with disabled children 

Contact, the charity for families with disabled children, has updated its advice and support page with information relating to Coronavirus. The webpage includes information on: 

  • children with complex health needs
  • coronavirus and children's education
  • and copying at home. 

The Council for Disabled Children has published an open letter from the Children and Families Minister to children and young people with special educational needs and disabilities, their parents, families, and others who support them signposting guidance published over the past week. 

Coronavirus: Information for families with disabled children (external website) 

Open letter from the Children and Families Minister (PDF) 

Coronavirus: support for d/Deaf children 

The National Deaf Children's Society (NDCS) has published information for parents, carers and families and information for professionals to support d/Deaf children and young people during the Coronavirus outbreak. 

COVID-19 (coronavirus): Support for deaf children (external website) 

Resources: children and young people with autism 

The Association for Child and Adolescent Mental Health (ACAMH) had released a podcast for parents and carers about supporting children and young people with autism during the Coronavirus outbreak. The National Autistic Society (NAS) had also published resources for people with autism of all ages. 


Coronavirus, and helping children with autism - Episode 4: Autism, a parents' guide (external website) 

Resources for autistic people and families (external website) 

Online Safety 

Thinkuknow have published guidance for parents and carers to support children who may be spending more time online at home while they do their school and socialise with friends. 

Suggestions to help parents keep children safe online include chatting to find out how they use online technology and what it means to them, reminding children to report anything worrying, and how they can do this and setting up to reviewing paternal controls. 

Lucy Faithful Foundation - What's the problem Online Safety Guide (PDF 3.9 Mb)

Let’s Talk About It: Online radicalisation -Parent/guardian information and support (PDF 645.62Mb)

How to support your child at home (external website) 

Thinkuknow Online Safety At Home 15 minute activity packs

NSPCC COVID-19 online safety guidance

Not in Our Community (NIOC) Anti- Grooming Home Learning Packs – for Teenagers 15 years plus


Safeguarding  - Basic Information and guidance for all volunteers 

Waltham Forrest Social Care has developed a short safeguarding (adult and children) video training resource for volunteers. The ERSCP recommends that all volunteers watch this short video guide and complete the ERSCP one-hour e-learning package - Awareness of Child Abuse: 

Safeguarding Video Guide – Basic Information and guidance for all volunteers 

ERSCP one hour e-learning package - Awareness of Child Abuse 

Wash your hands of coronavirus scams! 

Coronavirus Postcard (PDF 195.44KB) 

Here are just some of the scams ERYC Trading Standards and Humberside Police  are aware of, but please note that criminals come in all shapes and sizes and can contact you at the door, by phone, post or online 

  • Be aware of people offering miracle cures or vaccines for coronavirus – there is no specific treatment for coronavirus (COVID-19). Treatment aims to relieve the symptoms until you recover.
  • Home cleaning services
  • People impersonating healthcare workers, claiming to be offering ‘home-testing’ for coronavirus – this is a scam and these kits are not currently available to buy.
  • Emails saying that you can get a refund on taxes, utilities or similar are usually bogus and they are just after your personal and bank details.
  • There are lots of fake products available to buy online that say they can protect you or cure coronavirus. These will not help and are designed to take your money.
  • There are new mobile phone applications that claim to give you updates on the virus but instead, they lock your phone and demand a ransom.
  • Your bank or the police will never ask for your bank details over the phone.
  • People offering to do your shopping or collecting medication and asking for money upfront and then disappearing. 


Tips to avoid being scammed 

  • Be cautious and listen to your instincts. Don’t be afraid to hang up, bin it, delete it or shut the door.
  • Take your time; don’t be rushed.
  • If someone claims to represent a charity, ask them for ID. Be suspicious of requests for money up front. If someone attempts you into accepting a service they are unlikely to be genuine. Check with family and friends before accepting offers of helps if you are unsure.
  • If you are online, be aware of fake news and use trusted sources such as .gov.uk or NHS.uk websites. Make sure you type the addresses in and don’t click on links in emails.
  • Only purchase goods from legitimate retailers and take a moment to think before parting with money or personal information.
  • Know who you’re dealing with - if you need help, talk to someone you know or get in touch with your local Council on the numbers below.
  • Protect your financial information, especially from people you don’t know. Never give your bank card or PIN to a stranger. 

Track and Trace Scams (Word Document 25KB)

NPT Scam Advise Letter (Word Document 173KB)

Contact information

If you think you’ve been scammed, report it to Action Fraud on 0300 123 2040 and if you need advice, call the Citizens Advice Consumer Helpline on 0808 223 1133. If you are in immediate danger, contact the police on 999. 

Contact your bank if you think you have been scammed.

To learn more about different types of scams and how to protect yourself and others, visit www.FriendsAgainstScams.org.uk  and complete the free online training.